Quality rooms to meet your budget and your expectations
HotelSmart is one of the UK’s leading hotel booking agencies; utilising our experienced staff, a high level of customer service and the latest technology we provide clients with a uniquely personalised accommodation booking service that is completely free of charge.
We will always negotiate better rates than you could yourself due to our experience, reputation and buying power. And those discounted rates are always passed on to you!
Whether you need 10 or 100 rooms for your colleagues, contractors, field technicians, for your special interest or other group, we will secure the best options and hotel rooms for the best possible price.
In addition to the free hotel booking service, each week you will receive a complimentary, detailed Management Information Report enabling you to easily track who stayed where, the room rate achieved and what savings were made.
We will provide a reliable, high quality service backed up by a Service Level Agreement, guaranteeing:
- Accuracy in taking information at the enquiry stage via phone or in person.
- Reliability at all times
- Promptness of service as agreed per the Service Level Agreement
- A consistent quality of service over the period of the contract
- Ongoing staff training to cover current relevant information and trends within the industry
- Consistent level of professionalism of all staff
- Periodic client meetings with 360 degree feedback sessions
- A commitment to continually build on the client / agency relationship
We do for you
Bed & Breakfast Accommodation
Best prices negotiated
Payment arrangements made
100% success securing accommodation for
Telecoms field staff
and a lot more
Fantastic Level of Service
"HotelSmart have provided exactly what we require at a price and service that suits our clients and our business model. As a company with over 130 field staff, our demand for a robust and user friendly supplier for accommodation bookings for our nationwide network of employees was seen as a real challenge. HotelSmart ticked every box."
Telecommunications service provider, Chippenham
Professional & Friendly
“The service is professional and the input that HotelSmart has had on the overall field service to our customers has improved. The well-being of our engineers is at the forefront of our business; HotelSmart has increased the standard and eradicated totally the day-to-day stress of locating and booking quality accommodation."
Telecommunications & Data Technology company, Glasgow
Easy to deal with
“It has been a pleasure working with you and your clients over the past few years, and I hope that your business continues to grow … you really have been one of the nicest and easiest travel companies I have ever worked with."
Lance at the Statham Lodge Hotel, Cheshire
Saved us hours each week
“We find your staff very friendly and always happy to help. Any queries (not that there are many) are dealt with swiftly. We are very happy that we came across your website and would recommend you to anyone looking for this kind of service. HotelSmart has saved us hours each week looking for hotels for our engineers"
Maintenance Engineering company, Bury
Helpful & Efficient
“HotelSmart provide an excellent service and regularly support us with finding and booking accommodation. They are always helpful and efficient and work hard to get us the best possible deal. I would highly recommend them!”
“Thank you so much for finding such an excellent hotel for us and at such an amazing price too. Everyone was very pleased with their rooms and the staff was so nice and accommodating. The location was just perfect and set in lovely countryside all around.”
Group travel client
I have used them for 10 years
“I suggest you work with HotelSmart to source a venue for you.
I have worked with them for over ten years ... if you brief them with what you need, budget etc they will help you. It's a free service and I could not do my job without them!”
A happy client
Hard Work & Patience
“Thank you for all your hard work and patience on this venue search and getting the discount ... We are so pleased with you - we would have had to cancel if you couldn't arrange this.”
Another happy client
I am Greatly Impressed
“I am an experienced Government traveller having had variable responses with larger Hotel Booking Agencies. I called the contact number provided with similar expectations - instead I was met with courtesy, professionalism and quick responses. I am greatly impressed. Kim's support & assistance is complemented well by the excellent in-service team who deliver quietly and efficiently”
“Jo, you are an absolute lifesaver!!
Thank-you so much, you and your colleagues really do know and demonstrate the meaning of brilliant service. Very grateful indeed...”